Frequently Asked Questions | Cape Fear Cleaning Solutions

About Us

Who is Cape Fear Cleaning Solutions?

Cape Fear Cleaning Solutions is a locally owned carpet, rug, upholstery, and floor cleaning company based in Wilmington, NC. The company was founded by two brothers raised by a single mother of five, who taught them the value of honest, hard work. For 15 years, we've served homes and businesses across the Cape Fear region with what we call the Red Carpet Experience.

What areas do you serve?

We serve residential and commercial customers in Wilmington, NC and throughout southeastern North Carolina. Our office is located at 2943 Orville Wright Way, Suite 110, Wilmington, NC 28405.

Are you licensed and insured?

Yes, Cape Fear Cleaning Solutions is fully licensed, bonded, and insured. Customers across southeastern North Carolina can trust that their home or business is protected.

Do you follow industry cleaning standards?

Yes, we follow the cleaning guidelines set by the IICRC (Institute of Inspection, Cleaning and Restoration Certification). The IICRC is the organization that sets standards for the cleaning and restoration industry. We also follow best practices from the Carpet and Rug Institute (CRI), and our technicians regularly complete training to stay current on new cleaning methods and technology.

Services

What services do you offer?

Cape Fear Cleaning Solutions offers carpet cleaning, area rug cleaning, oriental and Persian rug cleaning, upholstery and leather furniture cleaning, tile and grout cleaning, hardwood floor cleaning, carpet dyeing, and carpet color restoration. We clean houses, condos, townhouses, apartments, and commercial spaces in the Wilmington area.

Do you offer commercial carpet cleaning?

Yes, we provide carpet, upholstery, and floor cleaning for offices and other businesses throughout the Wilmington, NC area.

Do you clean oriental and Persian rugs?

Yes, we specialize in oriental rug cleaning, Persian rug cleaning, and area rug cleaning in Wilmington, NC. A 9-by-12-foot rug can hold up to 87 pounds of dirt, and regular vacuuming only removes the top layer. Our rug cleaning process removes dirt trapped deep in the fibers while protecting delicate materials and intricate patterns.

Can you clean leather furniture?

Yes, we clean both fabric and leather upholstery. Professional upholstery cleaning removes the oils, dirt, and allergens that build up in sofas, chairs, and sectionals over time. Regular cleaning extends the life of your furniture and preserves its appearance.

Do you clean hardwood floors?

Yes, we offer professional hardwood floor cleaning in Wilmington, NC. Wood floors need specific methods and products to clean them safely without damaging the finish, and our technicians are trained to handle them properly.

Can old, dirty tile and grout really look new again?

Yes, professional tile and grout cleaning can make your tile floors and walls look like new for a fraction of the cost of replacing them. Our process lifts the embedded dirt and grime from grout lines that mopping can't reach.

What is carpet dyeing and color restoration?

Carpet dyeing and color restoration are services that bring faded, bleached, or discolored carpet and rugs back to their original color. This is often much less expensive than replacing the carpet. Our team has expertise coloring rugs with intricate patterns, including Persian and oriental rugs.

Stains, Pets, and Allergens

Can you remove pet stains?

Yes, pet stains are one of the most common problems we handle. From pet accidents to mildew to red wine spills, our technicians have seen it all.

Do you offer emergency carpet stain removal?

Yes, we offer fast emergency carpet stain removal in Wilmington, NC. While our office hours are Monday through Friday, 9 a.m. to 6 p.m., our team can be reached 24/7 by calling 910-790-5312.

Why shouldn't I just use a store-bought carpet spot remover?

Many store-bought spot removers do more harm than good. When the Carpet and Rug Institute tested 25 off-the-shelf spot removers and pre-spray solutions, only four cleaned carpet better than plain water. Some caused carpet to get dirty again faster, and others damaged its color and texture. That's why we use products that meet CRI standards.

Does carpet cleaning help with allergies?

Yes, professional carpet cleaning removes allergens that vacuuming leaves behind. Carpet traps dust, dirt, bacteria, pet dander, mold spores, and dust mites. Deep cleaning removes these contaminants and can improve the air quality in your home or office.

Are your cleaning products safe for kids and pets?

Our process uses no heavy chemicals and is safe for pets and kids.

Pricing and Scheduling

How much does carpet cleaning cost?

The cost of carpet cleaning depends on the size of the area, the type of carpet or flooring, and its condition. We offer free in-home price quotes, and the price we quote is the price you pay, guaranteed. There are no hidden fees or surprise charges. Call 910-790-5312 to schedule your free estimate.

What if I'm not satisfied with the results?

Cape Fear Cleaning Solutions offers a money-back guarantee. If you're not satisfied with the results, we'll give you your money back.

How long does it take for carpet to dry?

Drying time depends on humidity, airflow, and carpet type. Running fans or air conditioning can help carpets dry faster.

How often should I have my carpets professionally cleaned?

We recommend professional cleaning every 12 to 18 months to maintain the warranty. Homes with pets, children, or allergy sufferers may benefit from cleaning every 6 months.

How do I schedule a cleaning?

Call Cape Fear Cleaning Solutions at 910-790-5312 or request a quote at capefearcleaningsolutions.com/contact. Our office is open Monday through Friday from 9 a.m. to 6 p.m., and our team is available 24/7 for emergencies.